Refund policy

Effective Date: April 2025

At Shine on Night, we care deeply about the quality of your experience, from the moment you browse our store to the joy of receiving your order. We stand behind the quality of our products and are here to help if something goes wrong.

This page explains how returns and refunds work, including important details about eligibility, timelines, and exceptions.

 

1. When Can You Request a Return or Refund?

We accept returns and offer refunds under the following conditions:

Refund only (no return required)

  • Order not received: If your package does not arrive within the promised delivery timeframe.

Refund or return accepted (if applicable)

  • Item arrived damaged or defective: You may request a refund or replacement.

No return accepted for the following cases

  • Unwanted items: If the product is not defective and has been delivered correctly.
  • Customized or personalized items: Due to their unique nature, these products cannot be returned or refunded unless damaged upon delivery.

 

2. How to Request a Refund or Return

To initiate a request, please follow these steps:

a)     Contact us at hello@shineonnight.com within 30 days of receiving your order.

b)    Include:

a.     Your full name and order number

b.     A short explanation of the issue

c.     Clear photos of the product (if damaged)

c)     Approval & Instructions
Our customer care team will review your request. If approved:

o   For refunds without return: we will process your refund within 5–10 business days.

o   For returnable items: you’ll receive a prepaid shipping label and return instructions.

d)    Refund or Replacement
Once the return (if applicable) is received and inspected, we’ll issue the refund or send a replacement — as per your preference.

 

3. Non-Returnable / Non-Refundable Items

We do not accept returns or issue refunds for:

  • Items received more than 30 days ago
  • Products that are not defective and were delivered correctly
  • Personalized or custom-made products, unless they arrived damaged

 

4. Return Shipping Costs

If the return is approved due to damage or non-arrival, we will cover all shipping costs.
If the return is initiated for other reasons, we reserve the right to deduct return shipping fees from your refund.

 

5. Legal Notes (Germany & EU)

As a customer in the European Union, you have the right to withdraw from a distance purchase within 14 days from the date of delivery, unless one of the exceptions (such as personalization) applies.

 

Contact Us

If you have questions or need help with your return, please contact our customer care team:

Email: hello@shineonnight.com
Website: shineonnight.com

Thank you for trusting Shine on Night. We’re here to make your evenings a little brighter — even when things don’t go as planned.